Returns & Refunds
If you’re not 100% satisfied, you can return your gear for free within 60 days of delivery. We’re unable to offer online exchanges. We aim to process refunds as soon as possible, however the complete process can take up to 14 working days.
RETURNSWhat can I return?
Can I exchange an item?
How do I start a return?
I don’t have a return label, what can I do?
Can I choose the return carrier?
Can I return to a store?
REFUNDSDo you refund shipping costs?
How long will it take to refund me?
How can I track my return?
My return shows as delivered, what happens next?
How long will my refund take to reach my account?
WHAT CAN I RETURN?
You can return all items within 60 days of delivery as long as they meet the following conditions:
CAN I EXCHANGE AN ITEM?
Unfortunately, we are unable to offer online exchanges at this time.
HOW DO I START A RETURN?
You will find a prepaid return label in your package. If you are unable to locate this label, then you can generate one for free online.
|If you have an Under Armour account, you can also print a label directly via the Order History section.
Place the item(s) you’d like to return, along with the Delivery Summary, in the original package or a suitable alternative.
3. ATTACH RETURN LABEL
Attach the prepaid return label to the package, over or in place of the original delivery label.
Please check to ensure that the label and items for return are from the same order.
Important: Note down the tracking ID (long number) on this label if you wish to track the progress of your return. If you printed the label at home, this will be emailed to you.
If you have used the return label in the box, please take the package to your preferred drop-off location for the carrier mentioned on the return label.
If you have generated the return label from our website, please take the package to your preferred UPS drop-off point.
Please keep your proof of postage.
See below for more information on how to find your nearest drop-off location or arrange a pickup with carrier:Post NL
Please click to find your nearest Service Point.DHL
Please click to find your nearest DHL Service Point.
Once we have processed your return, we will notify you via email and transfer your refund as soon as possible. Please see further guidance around refunds below.
Under Armour provides free returns via prepaid return labels and the carrier will be clearly displayed on the return label.
If you choose to return your item with a different carrier than provided by Under Armour, the return cost will not be reimbursed, and we will be unable to assist you in tracking the progress of your return.
Any items purchased online via underarmour.eu can only be returned via the online return process. Any items purchased in a retail store should be returned to the same store.
Under Armour provides free shipping options for all orders via shipment to pick-up point or qualification via a minimum spend.
Item(s) returned from an order that had paid standard or express shipping will not have shipping costs reimbursed unless the product is proven defective.
If you wish to return a defective product that you paid shipping costs for, please complete the return, and then follow up with our customer service team to refund the shipping.
Whilst we aim to process all returns as quickly as possible, it can take up to 14 working days for us to process your return and for the funds to reach your account.
You will be informed by email when the refund has been issued (please also check your spam inbox).
Refunds will not be processed on orders returned more than 60 days after delivery.
You can track the progress of your return shipment via the carrier tracking service:
Post NL | DHL
If the status shows as delivered, this means that we have received the return at our warehouse, and it is ready for processing.
If the tracking number on your return shows as delivered, this means that we have received the return at our warehouse.
We aim to process all returns within 24 hours of receipt, but during busy periods this may take up to 3 working days, at which time you will receive email confirmation that the refund has been processed.
Once you have received the email confirming that your refund has been processed the time it will take for the funds to reach your account will depend on your payment provider.
Instant payment providers such as PayPal will deposit on the same day, whereas credit providers take up to 4 working days.
All payments should be visible within a maximum of 4 working days.